Information Services Assessment Council Meeting Minutes

February 13, 2007

Present: Bill Myers, Holly Mercer, Ryan Papesh, Jill Glaser, James Tumlinson, Mandy Swygart-Hobaugh

Absent: John Stratton, Sherry Umscheid, Darrell McNamara, Thelma Simons

ISAC reviewed Carrie Town's visit at the 1/23/2007 meeting, deciding that some training/overview of basic quantitative analysis would be useful to gain a foundation for providing advice on standard survey tools/analysis.

Bill Myers met with Shannon Royer (Libraries) and Adrienne Sadovsky (Office of Institutional Research & Planning) to discuss and gauge cost estimates for further analysis of the LibQual+ quantitative data. Adrienne will proceed with this analysis, and the results will be reviewed in a subsequent ISAC meeting before presentation to the Libraries and/or the wider IS units.

ISAC reviewed the proposed Service Quality Feedback Form developed by Rhonda Sharp, Interim Service Quality Coordinator. Issues discussed: concerns regarding wording of the questions, how it will be administered, will it provide representative feedback that can fully inform the Libraries' Service Quality initiatives, etc. Rhonda Sharp will be invited to a later ISAC meeting to discuss the Service Quality initiatives.

Further discussion ensued regarding providing an IS-wide feedback form on the IS websites; questions arose regarding who will review/respond to the feedback, etc. Bill Myers will approach Denise Stephens about getting a IS-wide feedback form, and Ryan Papesh volunteered to serve as the ISAC representative for developing/implementing the form, with ISAC as a whole also reviewing the form.

Myers discussed the latest concept review, in which ISAC reviewed some of its projects for the year. Myers stated that the purposes/goals of the IS Planning Council were discussed at length, particularly questions regarding what strategies/priorities the Council will identify, how will those translate into projects, how will the relative success of those projects be assessed, etc. ISAC also decided that a future concept review would highlight specific ways that IS has been using data to inform decision making, perhaps using the Libraries' Serials Review and the Wireless Access initiative as concrete examples.