Information Services Assessment Council Meeting Minutes

October 24, 2006

Present: Sherry Umscheid, John Stratton, Thelma Simons, Jim Tumlinson, Darrell McNamara, Jill Glaser, Holly Mercer, Mandy Swygart-Hobaugh, Bill Myers (chair).

Minutes from the 10/10/06 meeting were approved.

The council decided the meeting agendas and minutes would be posted on the ISAC website, and an email would be sent to IS employees informing them that the agendas/minutes would be available on the ISAC site and inviting them to attend ISAC meetings when agenda items were of interest to them.

The council briefly reviewed the content/organization of the ISAC website, with Bill Myers suggesting that the ISAC members further review the website to gauge what content/organization/modes of access would be most useful for the ISAC members and the broader IS community.

The council then addressed length of terms of service for the ISAC members. It was discussed whether one-, two- , or three-year terms of service would be beneficial for maintaining some continuity of knowledge from year to year, and staggering rotations of members would allow for for regular turnover in ISAC members. More discussion will be devoted to this at a later date.

The council reviewed and approved the IS Strategic Plan' goal and objectives for Assessment. At a later meeting, ISAC will then develop detailed actions/outcomes stemming from the goal and objectives.

Bill Myers briefly reviewed the topics for the November 9 (LibQUAL+) and December 14 (TechQUAL) IS Concept Reviews. Myers provided background information on the development of the Texas A&M sponsored TechQUAL survey. A Texas A&M team aims to conduct focus groups with random samples of KU affiliates to generate information for survey development in late fall/early spring, with plans to administer the survey sometime in the spring semester.

Myers inquired whether ISAC members were aware of library units' reception/use of LibQUAL+ comments thus far. John Stratton reported that the library Subject Councils had discussed the implications for collection development, and the Service Desks supervisors had meetings with their staff and student workers and were also holding an open meeting with library staff regarding the implications for services provided by the Service Desks. Jill Glaser reported that the libraries' Public Interface Design (PID) working group will discuss LibQUAL+ comments related to the library website. Returning to the 10/10/06 meeting's discussion of establishing a structure/method to systematically analyze the LibQUAL+ comments, Mandy Swygart-Hobaugh, Jim Tumlinson, and Darrell McNamara volunteered to serve on this subcommittee.